Stories
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Ensuring Your Hotel’s Visibility Is Consistent
A lot has changed regarding channel distribution in the past year, and with the expected surge back to healthier travel numbers later in 2021 you must ensure that you have your inventory fully ready for anywhere guests will be looking—primarily…
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Finding The Right Post-Pandemic Communication Medium
The pandemic has all but permanently changed travel behavior. With numerous other articles discussing hypersensitivity to COVID-19 sanitization procedures, drive-to staycations or revenge travel, the focus here is on how communications have changed and the impact that each medium now…
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Getting The Message
We’re all waiting for travel numbers to improve, but in the meantime budgets have to be kept as low as possible. This means limiting labor costs and introducing automation wherever possible. The concern herein is service delivery, for which it…
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Can You Charge For A COVID-19 Safety Feature?
The pandemic forced hotels to up their cleanliness game on numerous fronts. Much like how housekeeping costs were baked in the room rate prior to COVID-19, these new safety procedures must likewise be paid forward to the guest. But with…
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Maximizing Hotel Team Videoconferencing
Are you sick of all the Zoom, Skype, Google Meets and Microsoft Teams calls yet? While it’s a good morale boost to see familiar faces while we all continue to work from home, the popularity of videoconferencing may in fact…
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Doubling Down During Pandemic
“You take the business wherever and whichever way it comes, but you need to be prepared to serve it,” started Andrew Carey, CEO of Newport Hospitality Group (NHG), during our latest conversation. Having known Carey for over two decades, I…